The items has defects or incomplete set
Send a request for a refund via the form if:
- incomplete set;
- the items are damaged or not working;
- the appearance of the items does not match the description.
The item without defects
If everything is good with the item, it may still not suit you for various reasons, and you can return it.
The need for return shipping and its payment depends on the reason for the refusal.
The item does not match description
For example, to order shoes, you measured the length of the foot and checked what size it was on the store grid. But the sneakers that were sent to you were still small.
We compensate for return shipping.
If the wrong item came to you for more than €15 , we will ask you to send the item back and reimburse the shipping cost.
No problems with the items
If you change your mind or item you do not like, you can refund it within 30 days after receipt.
You pay for the shipment to Austria yourself and you can choose the cheapest method with tracking the parcel. Save the check with the shipment details.
Send your request for a refund via this form
Note. You can only return items that have not been used in the original packaging and without damage.
How to send a package
Fill out the form below. Indicate:
- order number;
- name and quantity of goods;
- reason for the return.
In the response letter you will receive the address to which you want to send the goods.
Send the goods by post or any delivery service. You can choose the cheapest method of sending with tracking the package by track number. Save the check with the shipment details.
Tell us at [email protected] the order number and the parcel track number, attach a photo or a copy of the receipt.